Troubleshooting
Resolve quote errors and check pending deposits, expired orders, refunds, and support cases.
Open Liquidium Cross-Chain Swaps and use Swap history to check an existing order before starting another.
No route or no quote
No route for this pair or amount: choose a different token pair or amount. Rift could not find a route for that request. You do not have an executable swap until you receive a quote.
Quote unavailable, try again: wait, then request another quote. Check your connection if requests keep failing.
Select tokens from the app's picker and check their network labels. You cannot swap on Solana or ICP.
Insufficient balance or gas
For wallet payment, check your balance on the source network. An EVM token balance does not cover the gas needed to send it; you need the network's native currency too.
Use Deposit address if you want to pay from another wallet or an exchange. Follow the amount, asset, network, and deadline shown for that order.
Your wallet did not confirm the transfer
Check the wallet's activity and the source network's block explorer before sending again. The wallet may have broadcast a transfer even if the app did not receive confirmation.
If you find the deposit transaction, save its hash and check the existing order in Swap history. Contact support if the transaction confirms but the order does not update.
Order statuses
App status | Action |
|---|---|
Awaiting deposit | Check whether you sent the deposit and whether it has confirmed. Follow the displayed deadline if you have not sent it. |
Deposit received | Rift has received the deposit. Follow this order in Swap history. |
Swapping | Rift is executing the route. Follow the existing order rather than funding a second one. |
Delivered | Check the receive address on the destination network for the bought asset. |
Expired | Do not fund this address. Start a new quote and order if you have not sent funds. If you sent funds, contact support with the transaction hash. |
Underfunded | Contact support. Do not send a top-up unless support gives you instructions for this order. |
Refunded | Check the refund address on the source network. The refund can be smaller than the deposit because of route and network costs. |
Needs support | Contact support. An operator must review the order. |
For swaps from Bitcoin, Liquidium calculates an estimate of about 30–60 minutes after deposit confirmation. Treat that as an estimate, not a deadline for completion.
Contact support
Use Support in the Liquidium app. Include your order ID if available, deposit transaction hash, source and destination networks, and the amount and token you sent. Add a screenshot of the order status.
For an underfunded order or an order that needs operator review, please contact Rift support.
Do not share your seed phrase or private keys. Sending another deposit does not resolve a frozen order.
Provider references: Rift order statuses and Rift refund explanation.